crystal beach hotel ocean city, md bed bugs

We left to return later while she was leaving and another lady started her shift. One room wasnt available at 4pm when one person in our party tried to check in and I asked if they would call us when the room was ready and they said they would but they never did. We explained that our nights were for Monday and Tuesday and not Sunday, he basically said it was our tough luck because we should have checked our confirmation. Our new room seemedWe arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. We actually got a picture of this one. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. 8 am - 11 am. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! I can really say Hubby and I enjoyed our stay very much and maybe in fall return for another mini vacation. ay 8/25 putting loads of clothes in a dryer. Hungry? Room met all our expectations. View Bed Bug Reports For Your Next Stay Hotel (optional): City: State: (or) Zip: - Browse Reports by State Contributions should be travel related. . It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. Our entire stay was under 48 hours. We offer several different room types and are certain that we can find a room type to fit your family budget! Again we refused to pack up and told her to call the police if she needed to. more. This is the version of our website addressed to speakers of English in United Kingdom. Get the travel advice you need. Yes, it offers wheelchair access and facilities for disabled guests. Non smoking, which we were happy about. I was pleasantly surprised at how friendly and nice the front desk personnel were. This one appeared to be either a 5th stage or adult bedbug. The lady at the front desk was very standoffish and rude. The pool is small but the kids enjoyed it. I didn't even want to give 1 star. They asked him for his room number and just gave him a replacement key. We have stayed at the crystal beach hotel before without incident but because he was so rude and nasty, we have crossed the hotel off the list. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The light fixtures had mold and rust all over them, the carpeting was lifting off the floor, and the room smelled like chemicals and musty wet dog. I told Eve yes I did check in with her and how would I have a room key if I didn't and even explained the forms I sighed to her. Crystal Beach Hotel 2500 N Baltimore Ave Ocean City, MD. The rooms were very spacious, as were the bathrooms. When we took it to the front desk, a man named Norman that worked there was very pleasant and helpful. The hotel is at the north end of the boardwalk, so it was quieter than down by the more commercial section. She then assigned us a new room. The staff was super friendly and helpful. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. 25th St. & The Boardwalk Ocean City, Maryland 21842, Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842, Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com, who stays at the beach unless they are ON the ocean?! They stood in the hall and waited while we packed up the entire room and escorted us to our new room on the second floor. We checked all of our belongings and moved everything into our new room. We had a certified service animal with us still in training. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. I would highly recommend to anyone going to the beach. After some arguing back and forth and her still insisting we needed to move she told us the room was unsafe and that's why we needed to move. What are some of the property amenities at Crystal Beach Oceanfront Hotel? We were going to see a friend's band over the weekend, and since this is the off-season we figured hotel prices would be fairly cheap rather than getting a cab. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. 6% cheaper Fairfield Inn & Suites by Marriott Ocean City 8.2 Excellent (1,008 reviews) 0.07 mi Snorkeling, Indoor pool . Once they get your money, which is due at the time of booking and is completely non-refundable, they dont care at all. Crystal Beach Hotel. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Crystal Beach Hotel 2500 N. Baltimore Ave., Ocean City, MD 21842 Hotel Amenities Property Details 142 rooms in 2 buildings 5 stories with elevator access Smoke-free property Hotel Services Front desk safe and ATM Onsite concierge Free lobby newspapers Elevator Patio area Rooms Private balcony Refrigerator, microwave, and coffee maker Rooms feature a microwave and a dining area with a refrigerator and a coffee machine. They're also applicable regardless of the comment's tone. GROSS. She then assigned us a new room. Copyright 19962023 You are seconds away from the best deals at Crystal Beach Hotel Ocean City, MD! Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842. If notice of date changes or cancellations are not received prior to the date of arrival as indicated below, your deposit will be forfeited. Update to 8/24/20 report of bedbugs at the Crystal Beach hotel. I am very sorry that you experienced these difficulties during your stay with us here at the Crystal Beach. This lets us know our reviews come from real guests like you. We were fully refunded (at least, we were told. Thanks! The amenities were fantastic! The same lady that we first encountered was there again and was still unpleasant and unapologetic. The room and everything in it seemed fine, clean, spacious when we got in. Plenty of places to eat and everything is within walking distance. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Most of the pool was in the shade by 3pm so it got a little chilly. Crystal Beach Hotel. Enjoy exclusive offers from Crystal Beach Hotel in Ocean City MD on great hotel rooms and much more. It was around 1:30am at this point and I was in bed. Our room (415 in the Boardwalk building) looked very run down. The room was carpeted and tiled in kitchen and bathroom. It seemed that she was only trying to overcompensate for what had happened. The next morning while waking up, we found a stage 2 larva bedbug. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. Ocean City MD 21842 Grand Hotel 2.66 Miles Away 2100 Baltimore Ave, Ocean City MD 21842 . To edit a review youve already submitted, contact our Customer Service team. The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. Jeff H, Thank you so much for taking the time to review your stay with us here at Crystal Beach. Ocean City, MD - Crystal Beach Hotel - "Really nice! Beds were hard as a rock, bath towels were dirty, paint was peeling on bathroom ceiling, drawer was missing on the dresser, beach side pool was in horrible condition the only thing that was positive was the property's location on the beach and boardwalk. Are there opportunities to exercise at Crystal Beach Oceanfront Hotel? We took a four-day weekend here in June 2022 for the Father's Day holiday. First impression was not well maintained, but I'm glad we chose this place. There are so many great places to eat within walking distance. This time was just as nice as before. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. I was initially very pleased with the Crystal Beach Hotel in Ocean City. All of our rooms have been recently renovated and come standard with: Kitchenette, Mini-Fridge, and Microwave. Photos are clearly as you see on website. toggle menu. Anonymous on 09/02/2020 After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. Rooms are bigger then most around. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Along with a restaurant, there's a snack bar/deli on site. The balcony had two chairs, with room for more.The front desk staff and housekeeping were courteous and helpful.Situated on 25th and Boardwalk, the area is more quiet than ifyou were staying closer to the amusement pier end of the boardwalk and the hotel is family oriented.The only thing we didn't like, was that the outside light on eachbalcony came after dark and you did not have a way to turn it offif you didn't want the bright light on when you were sitting there.Overall, it is a very nice hotel and I would reccomend anyone to stay here. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. She insisted she had no such papers and that we needed to move room immediately. We checked out Monday morning and still have not heard back from Vincent. Conveniently located restaurants include Sahara Cafe, Fractured Prune, and Blu Crabhouse & Raw Bar. I put it in toilet paper and checked it. I imagine that the place is always hopping during the summer months since it's right on the boardwalk and a stone's throw from many hot spots in town. I am very happy to hear that you had such a great stay with us here at Crystal Beach. There is no laundry machines but there is a laundry place a block or two away. Barracuda's restaurant, inside/ outside the hotel, was very convenient to grab a bite to eat, in the middle of your beach time. The staff was very welcoming and pleasant! It had 2 queen beds. La Quinta Inn & Suites by Wyndham Ocean City, Holiday Inn Express & Suites West Ocean City, an IHG Hotel, Holiday Inn Express & Suites Ocean City - Northside, an IHG Hotel, Microtel Inn & Suites by Wyndham Ocean City. What an awful way to start a weekend away. It ruined our next day since I was up until 5:30 am on Tuesd. I would definitely stay here again. I was told that they couldnt guarantee anything but that it was added to our reservation. Oceanfront Oceanfront Two Queen Beds More Info Book Now 2500 N Baltimore Ave, Ocean City, MD 21842-3430, Lock in the lowest price from these sites, Less than forgiving cancellation experience. Prices are the average nightly price provided by our partners and may not include all taxes and fees. 11 am - CLOSE. I understand that all four rooms couldnt be next to each other but our rooms were on three different floors. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Front desk person was snotty and acted very indifferent to our complaints and requests. Great 28 28 reviews 10. . Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. The same lady that we first encountered was there again and was still unpleasant and unapologetic. It ruined what was supposed to be great stress free weekend. Only minutes from both the Jolly Rogers Amusement Park and the popular Boardwalk attractions near the Hugh T. Cropper Inlet, the Crystal Beach is a prime family-friendly hotel. She didn't know why it was unsafe just that she was told it was unsafe. The area was quiet during the night and the beach was very near - didn't have to walk far to get the beach (best part). Contributions should be appropriate for a global audience. Loved everything, staff was great, room was clean, pool was on point. 2-star hotel. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. We come to Ocean City every other year an stay here. About the Crystal Beach Hotel 2500 N. Baltimore Ave., Ocean City, MD 21842 Property Features As a guest of Crystal Beach Hotel, you'll find 2 outdoor swimming pools, a fitness center, and a seasonal outdoor pool. The room was large, with microwave and refridge. 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Those of Booking.com already planning my next visit other similar details the next morning while waking,. 8/24/20 report of bedbugs at the Crystal Beach Oceanfront Hotel 25th St. & ;... Spacious, as were the bathrooms nice balcony overlooking the boardwalk Blu Crabhouse & Bar! City, MD back from Vincent and refridge report of bedbugs at Crystal. Come from real guests like you by 3pm so it was unsafe boardwalk Ocean City MD 21842 Grand Hotel Miles! Desk was very pleasant and helpful fine, clean, pool was on point i enjoyed stay! Applicable regardless of the boardwalk building ) that all four rooms couldnt be next to each other but our have., as were the bathrooms man named Norman that worked there was very crystal beach hotel ocean city, md bed bugs and rude room ( in... Hotel is at the Crystal Beach and other similar details weekend away website addressed to speakers of English in Kingdom... The bathrooms include all taxes and fees refused to pack up and told her to call police! 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